Frequently asked questions
What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shopify Pay. All transactions are secure and encrypted.
How long will it take to receive my order?
Shipping times vary by location. Standard shipping within the U.S. typically takes 3–7 business days. International orders may take 7–14 business days, depending on customs processing. You’ll receive a tracking number once your order ships.
Do you ship internationally?
Yes, we ship to most countries. Shipping costs and delivery times vary by destination. Please check our Shipping Policy (#) for details.
What is your return policy?
We offer a 30-day return policy for unused, unopened products in their original packaging. Refunds are issued to the original payment method, excluding shipping costs.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can track your package via the link provided.
Can I cancel or modify my order after placing it?
Orders can be canceled or modified within 24 hours of purchase. But if the product gets shipped within 24 hours, you will have to return it for a refund.
Are your products safe to use?
All our products are tested for safety and comply with relevant regulations by the manufacturers. Please follow the included user manuals and safety guidelines for best results.
Do you offer discounts or promotions?
Yes, we regularly offer promotions and discounts. Sign up for our newsletter or follow us on social media to stay updated on exclusive offers.
How can I contact customer support?
You can reach us via email at support@yourstore.com (#), through our Contact Form (#). Our support team is available [Monday–Friday, 9 AM–5 PM CST].